How can I view my cleaning history and payments?

To view your cleaning history and payments, log into your account, go to the 'History' section, and you will find a detailed list of all your past services and payments. For any discrepancies, contact us at contact@progracecleaners.com or call 02035761727.

How do I change my address?

To change your address, log into your account, go to the 'Profile' section, and update your address details. Make sure to save the changes.

When will I be charged for my clean?

We request a very small deposit £20 (£30 for commercial appointments) to secure your booking. You will be charged for your clean minus the deposit immediately after the service is completed. The payment will be processed using the payment method you have on file.

How do I reset my password?

To reset your password, click on the 'Forgot Password' link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

How do I add a new property to my account?

To add a new property to your account, log into your account, go to the 'Properties' section, and click on 'Add New Property'. Fill in the required details and save.

How do you ensure my payment details are secure?

We ensure your payment details are secure by using industry-standard encryption and security protocols. Your payment information is stored securely and is not shared with third parties.

How do gift cards and credit work?

Gift cards and credit can be applied to your account by entering the code in the 'Payments' section. The credit will be applied to your next booking or purchase.

How can I pay my Housekeeper more than the standard hourly rate?

To pay your Housekeeper more than the standard hourly rate, log into your account, go to the 'Payments' section, and adjust the hourly rate for your Housekeeper. Save the changes.

How do I refer a friend and earn referral credit?

To refer a friend and earn referral credit, log into your account, go to the 'Referrals' section, and share your unique referral link with friends. You will earn credit once they complete their first booking.

How do I change my payment card details?

To change your payment card details, log into your account, go to the 'Payments' section, and update your card information. Make sure to save the changes.

How can I change my contact details?

To change your contact details, log into your account, go to the 'Profile' section, and update your contact information. Make sure to save the changes.

How do I erase my data?

To erase your data, contact our customer support team with your request. They will guide you through the process of data erasure and ensure your information is removed from our systems.

How do I tip my Housekeeper?

To tip your Housekeeper, log into your account, go to the 'Payments' section, and select 'Tip Housekeeper'. Enter the amount you wish to tip and confirm the payment.

How do I transfer my Housekeep account to someone else?

To transfer your Housekeep account to someone else, contact our customer support team with the details of the new account holder. They will assist you with the transfer process.

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