ProGrace Cleaners – Website Terms and Conditions of Use

Welcome to the ProGrace Cleaners Website Terms and Conditions of Use ("Terms").

By accessing this Website and/or making a Booking for Services, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

If you have any questions regarding these Terms, please contact us at contact@progracecleaners.com.

1. DEFINITIONS

"Booking" means a booking for Services made by you via our Website, email, telephone, or any other booking channel operated by ProGrace Cleaners.

"Services" means cleaning services, Airbnb turnover services, property maintenance services, trades services, carpet cleaning, pest control services, and any other services offered by ProGrace Cleaners.

"Cleaner" means a cleaner, contractor, tradesperson, subcontractor, or service provider made available through ProGrace Cleaners.

"We", "Us", "Our" means ProGrace Cleaners.

"Website" means www.progracecleaners.com and any successor website, application, or booking platform operated by ProGrace Cleaners.

"You" and "Your" mean any user of this Website or purchaser of Services.

2. USE OF THE WEBSITE

2.1 Access

Your use of the Website and any Bookings must comply with these Terms.

2.2 Registration

You agree that:

(a) All information you provide is accurate, current, and complete.

(b) You will promptly update any changes by contacting us.

(c) You will not impersonate another person or use unauthorised details.

2.3 Our Rights

We reserve the right to modify, suspend, restrict, or withdraw the Website (in whole or in part) and amend these Terms at any time.

2.4 Lawful Use

You must use the Website lawfully and must not disrupt, damage, or interfere with the Website, systems, networks, or associated services.

3. THE PROGRACE CLEANERS PLATFORM

3.1

We operate as a booking and service management platform.

3.2

Services may be carried out by employees, subcontractors, self-employed contractors, or approved service providers engaged by ProGrace Limited.

3.3

We carry out reasonable vetting and screening procedures where appropriate; however, we cannot guarantee the accuracy of third-party information.

3.4

You acknowledge that Services are used at your own risk and you must provide a safe working environment.

3.5

We may assist with dispute resolution but are under no obligation to do so.

3.6

We shall not be liable for damage arising from:

• Pre-existing defects or damage

• Corrosive or specialist cleaning products supplied by the Client

• Improper maintenance of surfaces

• Hidden defects

• Normal wear and tear

• Items requiring specialist treatment

• Damage that was not reasonably foreseeable

4. BOOKING SERVICES

4.1

You confirm you are at least 18 years old and legally capable of entering into a binding agreement.

4.2

All bookings are subject to acceptance and confirmation by ProGrace Cleaners.

4.3

You agree not to directly employ, solicit, or engage any Cleaner, contractor, employee, or subcontractor introduced by ProGrace Cleaners during the agreement and for three (3) months thereafter.

5. PRICE AND PAYMENT

5.1

Prices displayed on the Website are subject to change without notice.

5.2

Price changes will not affect confirmed bookings.

5.3

You are responsible for maintaining valid payment details.

5.4

You authorise ProGrace Cleaners to charge the payment method provided for Services rendered.

5.5

Payment is due on the day of service unless otherwise agreed in writing.

5.6 Overdue Payments

Overdue payments may incur:

• A £25 administration fee.

• Interest at 8% above the Bank of England base rate accruing daily.

• Debt recovery and collection costs.

• Legal fees and associated expenses.

5.7 Debt Collection

Any unpaid invoice may be referred to a third-party debt collection agency after 30 days.

5.8 Promotions

Promotional offers apply only where stated and may be withdrawn at any time.

5.9 Referral Scheme

Referral offers may be amended or withdrawn without notice.

6. BOOKING CANCELLATION BY US

6.1

We reserve the right to cancel or terminate bookings immediately where these Terms are breached.

6.2

We may cancel bookings due to operational, safety, staffing, or business reasons.

7. BOOKING CANCELLATION BY YOU

Cleaning Services

Booking Confirmation

Bookings may be made via Website, email, telephone, or other approved channels and are confirmed once accepted by ProGrace Cleaners.

Cancellations and Rescheduling

• 48 hours or more notice: No charge.

• Less than 48 hours' notice: £30 cancellation fee.

• Less than 24 hours' notice: 100% of the booking value.

Access

You must provide safe and timely access to the property.

Failure to provide access may result in a call-out charge or full service charge.

Service Guarantee

Any dissatisfaction must be reported within 24 hours of service completion.

Where appropriate, a re-clean may be offered.

Regular Cleaning Commitment

Regular Cleaning services require a minimum commitment of eight (8) consecutive appointments at least twice per month.

Housekeeping Commitment

Housekeeping services require a minimum commitment of eight (8) consecutive appointments at least twice per month.

Trades Services

• Less than 48 hours' notice: £50 cancellation fee.

• Less than 24 hours' notice: 100% of booking value.

All other cancellation provisions apply.

7A. AIRBNB TURNOVER SERVICES

7A.1 Service Scope

Airbnb turnover services may include cleaning, bed making, linen changes, laundry management, replenishment of agreed consumables, visual property inspections, and preparation of the property for incoming guests.

7A.2 Property Access

The Client is responsible for ensuring the property is accessible at the agreed service time.

Additional charges may apply where access is delayed or unavailable.

7A.3 Check-In and Check-Out Times

The Client is responsible for ensuring sufficient time is available between guest check-out and guest check-in.

ProGrace Cleaners accepts no responsibility where guests arrive before services have been completed.

7A.4 Guest Consumables

Unless otherwise agreed in writing, ProGrace Cleaners is not responsible for supplying:

• Tea

• Coffee

• Sugar

• Milk

• Kitchen paper towels

• Laundry detergent

• Dishwasher tablets

• Welcome packs

• Similar guest consumables

7A.5 Property Damage and Missing Items

Any damage, excessive soiling, maintenance concerns, or missing inventory may be reported to the Client.

ProGrace Cleaners accepts no liability for guest-caused damage, theft, loss, or misuse.

7A.6 Airbnb Linen and Bedding

Where ProGrace Cleaners provides Airbnb linen, including but not limited to bed sheets, duvet covers, pillowcases, towels, bath mats, tea towels, and other laundry items, all such items remain the property of ProGrace Cleaners unless otherwise agreed in writing.

7A.7 Return of Linen

Upon termination, cancellation, or completion of the contract, all Airbnb linen and laundry items supplied by ProGrace Cleaners must be returned in a clean, freshly laundered, reusable condition comparable to the condition in which they were originally supplied.

7A.8 Replacement Costs

The Client shall be responsible for the replacement cost of any Airbnb linen or laundry items that are returned stained, excessively soiled, damaged, lost, missing, or otherwise unsuitable for immediate reuse.

7A.9 Inspection Rights

ProGrace Cleaners reserves the right to inspect all returned Airbnb linen and laundry items and determine whether cleaning, repair, or replacement is required.

7A.10 Additional Charges

Any costs incurred for cleaning, repair, or replacement shall be invoiced to the Client and payable under the Company's standard payment terms.

7A.11 Keys and Access Devices

Keys, lockbox keys, access fobs, alarm devices, and other access equipment supplied by ProGrace Cleaners remain the property of ProGrace Cleaners and must be returned upon request.

7A.12 Direct Engagement Restriction

The Client shall not directly engage or contract with any Cleaner, employee, or subcontractor introduced by ProGrace Cleaners during the agreement and for three (3) months thereafter.

8. INSURANCE

We recommend that all Clients maintain appropriate home, landlord, commercial, and property insurance.

9. THIRD-PARTY LINKS

We do not control or endorse third-party websites and accept no responsibility for their content.

10. PRIVACY

Your personal data shall be processed in accordance with our Privacy Policy.

11. LIABILITY

11.1

Our total liability shall be limited to the value of Services purchased within the preceding six months.

11.2

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud

• Any liability which cannot legally be excluded

11.3

We shall not be liable for indirect, consequential, special, or economic losses.

11.4

We take reasonable care regarding data security but accept no liability where there has been no negligence.

12. FORCE MAJEURE

We shall not be liable for any delay or failure resulting from events beyond our reasonable control.

13. GENERAL

These Terms constitute the entire agreement between the parties.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

Failure to enforce any provision shall not constitute a waiver.

Governing Law

England and Wales.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction.

CONTACT INFORMATION

ProGrace Cleaners Limited

161 Westlink House

981 Great Western Road 
LONDON
TW8 9DN

Telephone: 0203 576 1727

Email: contact@progracecleaners.com

Website: www.progracecleaners.com